Shipping & Returns

ALL SALES ARE FINAL DUE TO THE NATURE OF THE PRODUCT. CANCELLATIONS MUST BE MADE WITHIN 48 HOURS PLACING YOUR ORDER. 

PLEASE NOTE THAT DUE TO ROYAL MAIL STRIKE ACTIONS THERE ARE SEVERE DELAYS WITH SHIPMENTS.

WE SHIP WORLDWIDE, USING ROYAL MAIL. 

Important: we are no longer shipping to Spain or Italy due to new government requirements in regards to human hair shipping from outside of the EU. 

ROYAL MAIL OFFER A TRACKED AND SIGNED SERVICE THAT WE USE TO SEND OUR PRODUCTS TO THE UK AND ABROAD. ROYAL MAIL SEND SECURELY FROM UK AND PACKAGES ARE HANDED OVER TO YOUR LOCAL POSTAL SERVICE WHERE IT CAN BE TRACKED FROM DOOR TO DOOR.

SOME COUNTRIES DO NOT ALLOW US TO TRACK ITEMS DOOR TO DOOR FOR EXAMPLE TO SOUTH AFRICA AND AUSTRALIA. PLEASE KEEP IN MIND INTERNATIONAL ORDERS ARE SUBJECT TO CUSTOMS CHARGES.

YOU CAN CHOICE TO USE DHL WORLDWIDE IF SO PLEASE CONTACT [email protected] WITH REGARDS TO THE DHL CHARGES AS THEY ARE CONSIDERABLY HIGHER THAN ROYAL MAIL. HOWEVER FOR HIGH VALUE ITEMS WE DO SUGGEST THIS.

ALL CUSTOMERS ARE SENT A TRACKING NUMBER AND A LINK TO ROYALMAIL.COM IT IS THE CUSTOMERS RESPONSIBILITY TO TRACK ITEMS AND TO FOLLOW UP WITH THEIR LOCAL POSTAL SERVICE IF ISSUES ARISE. 

PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR ANY CUSTOMS CHARGES THAT MAY BE PLACED ON YOUR ITEM, KEEP THIS IS MIND WHEN CALCULATING YOUR INTERNATIONAL ORDERS.

RETURNS

DUE TO THE NATURE OF THIS PRODUCT WE ARE UNABLE TO OFFER RETURNS OR REFUNDS ON UNWANTED GOODS. IF THERE IS A FAULT WITH YOUR PRODUCT DO NOT REMOVE ANY LACE OR ELASTIC BANDS FROM YOUR WIG AND CONTACT  [email protected] WITHIN 48 HOURS OF RECEIVING YOUR WIG. PLEASE READ OUR CARE GUIDES FOR EACH WIG IN COLLECTION

IF YOU WISH TO CHANGE THE WIG ORDER BEFORE RECEIVING IT YOU MUST DO SO WITH 48 HOURS OF PLACING YOUR ORDER. ALL WIGS ARE MADE TO ORDER PLEASE ENSURE YOU HAVE ORDERED CORRECTLY.